Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Track your order
We don’t, unless you ticked ‘Save credit card information on file’ on the Checkout page, or when creating your account. You have the right to delete the credit card information at any time if you ticked the box. PayPal doesn’t store any credit card information on our website.
Yes we do.
For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.Â
You can cancel your order BEFORE it’s collected by the shipping carrier. If your order has shipped, please contact our customer service team to initiate a return.
If we sent the wrong item by mistake from our side, we will send you the correct item you ordered. Send us an email at hello [at] bikinioffers.com
Please contact us immediately on the purchase day so we can edit your order. We do not offer refunds if you entered the wrong address at checkout and did not contact us within 12 hours after the purchase was made.
If you need to swap an item
Returns and Exchanges
Refunds & Returns Policy
All return requests must be initiated within 30 days your package has been delivered.
Yes you can. Send us an email and we will process your pre-order
- Accessories and beach towels can only be exchanged if there is a quality issue.
- Items that have been worn, damaged, washed, have missing tags and/or hygiene seals, or altered in any way are not eligible for returns.
To initiate a return, please contact our customer service team for an assessment. Upon approval, the return address will be emailed to you. Please note, items must be shipped back to the address provided by customer service, NOT the address on your original delivery.
Store Credit: Instantly
Paypal: 3 Business Days
Credit Card: 3 – 15 Business Days
Email: hello [at] bikinioffers.com | Contact us